Thursday, January 25, 2018

Update to our forwarding policy

Since we are faced with an increasing number of parcels arriving to our facilities without a ticket to match them, and that sometimes lie around for months without being claimed, we have no choice but to modify our policy concerning unclaimed parcels :
- instead of 6 months as has been our rule so far, unclaimed parcels will now be kept in storage for one month only. After one month, if there is no ticket and no communication from the customer , we will consider the parcel abandoned and will discard its contents at our discretion.

Also, we would like to kindly remind our customers about a few basic rules of our service :
- a ticket should always be opened before we start receiving matching shipments. More parcels can be added later on in the comments box if necessary, as long as the bill hasn't been issued.
- the comments box of the ticket should contain the number of expected parcels and their respective senders. Again, that information can be updated if necessary.
- we kindly ask customers not to use kanji for their name, unless the name in question is of japanese origin. It will make it basically impossible for us to decipher what's on the label. Please use katakana if letters are not allowed.

We thank all customers in advance for their cooperation so we can keep offering a smooth, price-competitive service.

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