Saturday, September 24, 2016

About login and cart issues

We have been getting some feedback from customers who have had trouble logging in to their account or putting an item into the cart since the move to our new server.
For all customers experiencing those issues, please clear your browser cache and cookies. It should solve the problem. If it doesn't, please contact us.

Wednesday, September 21, 2016

Update about server move

Our server move took longer than expected and we sincerely apologize about that. The shop is now reopened but DNS propagation is not 100% complete yet so you might still be seeing the old maintenance page for a while.
If emptying browser cache is not enough to solve the issue, we suggest to perform a DNS flush command.

Additionally, messages that were sent between Friday 16, 9 PM and Tuesday 20, 7 AM (Japanese time) were lost and cannot be retrieved. If you sent a message during that time frame, we ask you to please send it again.

Please contact us if you're encountering any technical problems. We thank you for your understanding.

Friday, September 16, 2016

Notification of server change

Dear customers,


We will be moving to another server between Friday 16 8PM and Saturday 17 8AM (JPT). Our website will be completely down during that time.
Please note that DNS propagation may take up to 48 hours to be completed.
If you still can't load our website 48 hours after data transfer, please empty your browser cache and try reloading the page.
Please do not send us emails during the downtime. Most likely those messages will be lost and we won't be able to retrieve them.
We thank you for your understanding.


Tuesday, August 9, 2016

Obon holidays

2016/08/02 : please note that we will be closed from August 11 to August 16 included for the Obon holidays. No orders or messages will be processed during that time. We thank you for your understanding.